HELP

HELP

At Road and Race we understand accidents aren’t an everyday occurrence for our customers. We look to take the pain out of what can be a stressful and often confusing process.

We have listed some FAQ’s below, but as ever, we’re always happy to talk and answer any questions you may have over the phone or by email. Feel free to call!

FREQUENTLY ASKED QUESTIONS

If you have an accident, whether you want it to go through your insurance or not, you will need to contact us.

Once we have been contacted, we can begin the process of repairs by booking an estimate. Due to the current climate with the COVID-19 pandemic, we are also providing estimates via images. If you would like to visit our site for your estimate, please visit our news page for all updates on our COVID-19 policies before arriving.

If you would like to make a claim through your insurance, you will need to notify them. They may ask you to have your vehicle repaired with a different repairer but it is your legal right to have your vehicle repaired where you choose. If you would like any advice in regards to this, please contact us.

Once one of our estimators has inspected the vehicle and produced an estimate, they will be able to provide you with an approximate time frame for the repair. This approximation will depend on the extent of the damage.

We do offer courtesy cars to customers for the duration of their vehicle repair. However if you have been involved in a non fault accident, you are entitled to a like for like hire car through your insurance!

Yes.

Road and Race Restorations is a Cupra Approved Paint and Body Centre. Therefore all repairs are carried out in line with Cupra Approved Standards and will not affect any guarantee’s or warranties your vehicle may have.

Insurance companies set a threshold for repair costs based on the value of your car. If the total repair cost is close to/ in excess of this threshold, your vehicle may be deemed as a total loss. In this instance your insurance company may give you the option to retain the salvage. If you agree to this, you will need to arrange collection of the vehicle from our site. If not, we will contact you to arrange collection of any personal belongings before a recovery company collects the vehicle.

You will need to contact your insurance directly to enquire about any funds you may be entitled to.

It may be easy to tell if your vehicle is legally undrivable if it has sustained major damage, such as:

  • Bent or misaligned wheels.
  • Chassis damage.
  • Damage to fuel tank.
  • Missing panels.

Minor damage that will make your vehicle legally undrivable includes:

  • Broken headlights/indicator lights.
  • Boot lid unable to close properly.
  • Broken windows.
  • One or more doors wont lock.

If you are unsure if your vehicle is drivable or you do not feel safe driving, please contact a member of our team.

If you choose to raise a claim with your insurance for the damage on your vehicle, you may be liable for an excess or the VAT element of the repair. We will always keep you updated with any cost you may incur.

You will be liable for the cost of any repairs that are not included in an insurance claim. You will be contacted by one of our estimators to discuss costings before the vehicle repair is booked in.

Warranties

Understandably, quite often our client’s number one concern is whether their manufacturer’s warranty will be affected should they use us for repair.

As a manufacture approved repairer for the VAG group and a Porsche Centre Recommended repairer, we go through a rigorous training schedule and continuous audit process. This means the people who manufactured your car have the upmost confidence in what we do, so much so that your manufactures warranty will not be affected in any way for these brands when repair work is completed by Road and Race.

As well as your manufactures warranty, Road and Race guarantee all of their paintwork and labour for 3 years and parts are guaranteed for 1 year in line with manufactures policies.

Trust The Experts

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Accident Checklist

When in a minor car most people are so flustered and filled with adrenaline that they can hardly think straight. However it’s important to remain calm, this will help keep other drivers, your passengers and road users involved in the car crash relaxed. Remaining calm will also help you to remember the details of the accident. Whether it was a driver error, a road obstruction or a poor road surface.

To help you gather your thoughts after an accident, Road and Race Restorations have created an accident checklist. Click on the link below to download the form and keep in your glove box should the unexpected happen.

Download Accident Checklist
When you have an accident it’s always good to know exactly what you need to do. Here is a checklist you can look at and download to keep in your car to help you take the proper steps in a car accident

OUR ROAD AND RACE ACCIDENT CHECKLIST

If anybody is Injured call the Emergency Services

Move all involved vehicles out of the way of traffic

Call the police

Collect the information of any people and vehicles involved in the accident download form

Do not allow your driver’s license to be photographed

Do not discuss the accident with anyone except the police and your insurance agent, and do not admit fault.

If you can, take pictures of the following

  • Each car, including license plates and all vehicle damage
  • Each driver
  • Any skid marks
  • Location markers (landmarks, street signs, addresses)
  • Accident debris
  • Other property damage

Notify your insurance agent, regardless of fault, and record the claim number.

Download accident checklist
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