HELP

HELP

At Road and Race, we know an accident can be stressful – especially as it’s not something you deal with every day. 

That’s why we make the accident repair process as clear and straightforward as possible, guiding you from first contact through to a completed repair.




We’ve answered the most common questions in the Accident Repair FAQs below. If you’d prefer to speak to someone, we’re always happy to help – contact us by phone or email and we’ll talk you through the next steps.

FREQUENTLY ASKED QUESTIONS

If you have an accident, whether you want it to go through your insurance or not, you will need to contact us.

Once we have been contacted, we can begin the process of repairs by booking an estimate. Due to the current climate with the COVID-19 pandemic, we are also providing estimates via images. If you would like to visit our site for your estimate, please visit our news page for all updates on our COVID-19 policies before arriving.

If you would like to make a claim through your insurance, you will need to notify them. They may ask you to have your vehicle repaired with a different repairer but it is your legal right to have your vehicle repaired where you choose. If you would like any advice in regards to this, please contact us.

Once one of our estimators has inspected the vehicle and produced an estimate, they will be able to provide you with an approximate time frame for the repair. This approximation will depend on the extent of the damage.

We do offer courtesy cars to customers for the duration of their vehicle repair. However if you have been involved in a non fault accident, you are entitled to a like for like hire car through your insurance!

Yes.

Road and Race Restorations is a Cupra Approved Paint and Body Centre. Therefore all repairs are carried out in line with Cupra Approved Standards and will not affect any guarantee’s or warranties your vehicle may have.

Insurance companies set a threshold for repair costs based on the value of your car. If the total repair cost is close to/ in excess of this threshold, your vehicle may be deemed as a total loss. In this instance your insurance company may give you the option to retain the salvage. If you agree to this, you will need to arrange collection of the vehicle from our site. If not, we will contact you to arrange collection of any personal belongings before a recovery company collects the vehicle.

You will need to contact your insurance directly to enquire about any funds you may be entitled to.

It may be easy to tell if your vehicle is legally undrivable if it has sustained major damage, such as:

  • Bent or misaligned wheels.
  • Chassis damage.
  • Damage to fuel tank.
  • Missing panels.

Minor damage that will make your vehicle legally undrivable includes:

  • Broken headlights/indicator lights.
  • Boot lid unable to close properly.
  • Broken windows.
  • One or more doors wont lock.

If you are unsure if your vehicle is drivable or you do not feel safe driving, please contact a member of our team.

If you choose to raise a claim with your insurance for the damage on your vehicle, you may be liable for an excess or the VAT element of the repair. We will always keep you updated with any cost you may incur.

You will be liable for the cost of any repairs that are not included in an insurance claim. You will be contacted by one of our estimators to discuss costings before the vehicle repair is booked in.

Warranties

One of the most common questions we’re asked is whether using an independent bodyshop will affect a vehicle’s manufacturer warranty.


Road and Race is a manufacturer-approved repairer for Tesla and the Volkswagen Audi Group (VAG), and is also a Porsche Recommended Repairer.



To maintain these approvals, our technicians complete ongoing training and we operate under continuous audit and quality-control standards. This means repairs are carried out using the correct processes, materials and equipment – so repairs completed by Road and Race will not invalidate the manufacturer warranty for these approved brands, provided the work relates to the repaired area and is completed to manufacturer standards.


For added peace of mind, Road and Race also provides a three-year guarantee. Parts are guaranteed for one year, in line with manufacturer policies.

Trust The Experts

Request an Estimate

Accident Checklist

After even a minor car accident, it’s normal to feel shaken – adrenaline can make it hard to think clearly. If you can, take a moment to stay calm. It helps keep passengers and other road users reassured, and it makes it easier to remember important details such as what happened, the road conditions, and any hazards or obstructions.



To make things simpler, Road and Race has created a practical car accident checklist.
 
Download it here and keep a copy in your glove box, so you’re prepared if the unexpected happens.

Download Accident Checklist
When you have an accident it’s always good to know exactly what you need to do. Here is a checklist you can look at and download to keep in your car to help you take the proper steps in a car accident

OUR ROAD AND RACE ACCIDENT CHECKLIST

If anybody is Injured call the Emergency Services

Move all involved vehicles out of the way of traffic

Call the police

Collect the information of any people and vehicles involved in the accident download form

Do not allow your driver’s license to be photographed

Do not discuss the accident with anyone except the police and your insurance agent, and do not admit fault.

If you can, take pictures of the following

  • Each car, including license plates and all vehicle damage
  • Each driver
  • Any skid marks
  • Location markers (landmarks, street signs, addresses)
  • Accident debris
  • Other property damage

Notify your insurance agent, regardless of fault, and record the claim number.

Download accident checklist
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