Privacy Policy

This Privacy Policy explains how Road and Race Restorations Ltd (“Road and Race”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you use our website roadandrace.com (the “Website”), contact us, or use our services.

 

Who we are (Data Controller)


Road and Race Restorations Ltd is the data controller for personal information processed through this website.
 

Contact details




Company: Road and Race Restorations Ltd
Address: Unit 9, Highfield Road Trading Estate, Little Hulton, Manchester, M38 9ST
Email: info@roadandrace.org
Telephone: 0161 703 8427

 
If you have any questions about this policy or how we use your information, please contact us using the details above.

 

What information we collect




We may collect and process the following categories of information:




1. Information you provide to us

  • Contact details (e.g., name, email, phone number)
  • Enquiry details (e.g., vehicle information, images you upload / send, repair requirements)
  • Account information (if you create an account)
  • Booking / transaction information (where applicable)
  • Preferences (e.g., marketing choices)


    • 
2. Information we collect automatically

  • Website usage data (pages visited, time on site, clicks, referring pages)
  • Device and technical data (IP address, browser type, device type, operating system)
  • Cookie and similar technology data (see “Cookies” below)




    • 3. Information from third parties



    If you interact with us via social media platforms, we may receive information depending on your privacy settings on those platforms.


    How we use your information


    


    We use personal information for the following purposes:




  • To respond to enquiries and provide estimates or information you request
  • To provide our services, including repair / restoration administration and customer support
  • To manage customer relationships, including updates about your enquiry or booking
  • To improve our website, diagnose issues, and understand how visitors use our pages
  • To send marketing communications, where you have opted in (or where “soft opt-in” applies for existing customers, where permitted) and you can opt out at any time
  • To comply with legal obligations and protect our rights (e.g., preventing fraud, enforcing terms)


.

    • Our lawful bases for processing (UK GDPR)


    
We process personal information under one or more of the following lawful bases:

  • Contract: where processing is necessary to provide a service you request or to take steps at your request before entering into a contract
  • Legitimate interests: to operate and improve our business and website, provide customer service, and maintain security (we balance these interests against your rights)
  • Consent: for certain marketing communications and for non-essential cookies / trackers where required
  • Legal obligation: where we must process data to meet legal or regulatory requirements



  • UK GDPR requires that privacy information includes purposes, lawful bases, and related transparency items.

    • 


    Marketing communications

    


    We may contact you by email (and, where relevant, by phone) about services and updates only where permitted by law, including where you have opted in or where a lawful “soft opt-in” applies for existing customers. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. 


    
If you subscribe to our newsletter, we may use email analytics (such as open and click tracking) to understand engagement and improve our communications. You can unsubscribe at any time.


    Cookies and similar technologies


    
We use cookies and similar technologies to:

  • enable core website functionality
  • remember preferences
  • understand usage and improve performance (analytics)
  • support marketing activity (where enabled)
.

    • Where required, we will ask for your consent for non-essential cookies (e.g., analytics / marketing). You can manage cookie preferences through our cookie banner / settings and your browser controls. PECR governs cookies and electronic marketing rules in the UK.
    


    Sharing your information


    We may share personal information with trusted third parties only where necessary, for example:

  • Service providers who help us run the website and business (e.g., hosting, IT support, analytics, email marketing platforms, CRM systems)
  • Professional advisers (e.g., accountants, insurers, legal advisers) where needed
  • Regulators or authorities where required by law
  • Group / sister companies where relevant to the services you request
.

    • We require suppliers to protect your information and use it only for the services they provide to us.




    International transfers

    


    
Some of our suppliers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (for example, UK-approved transfer mechanisms and contractual protections).
     

    How long we keep your information

    


    
We keep personal information only for as long as necessary for the purposes set out in this policy, including:


  • to manage enquiries and provide services
  • to meet legal, tax, insurance, and accounting requirements
  • to handle complaints or disputes
.

    • Retention periods vary depending on the type of data and our legal / operational requirements.
 

    Security


    We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. No website or transmission is completely secure, but we work to maintain strong safeguards.




    Your data protection rights

    



    You have rights under UK data protection law, including the right to:



  • access your personal information
  • correct inaccurate or incomplete information
  • request deletion (in certain circumstances)
  • restrict or object to certain processing
  • data portability (where applicable)
  • withdraw consent at any time (where we rely on consent).

     

    Subject Access Requests (SARs)

    


    You can request a copy of the personal information we hold about you. In most cases this is free of charge, though we may charge a reasonable fee or refuse a request if it is manifestly unfounded or excessive, or for additional copies.
    



    Complaints


    
If you have concerns about our use of your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).
    


    Links to other websites


    
Our website may include links to third-party websites. This Privacy Policy applies only to roadandrace.com. If you follow a link to another website, you should review their privacy policy.
    



    Social media


    
Any interactions with us on social media platforms are subject to the relevant platform’s terms and privacy policies. Please avoid sharing sensitive personal information via social media; contact us by phone or email instead.

    


    Changes to this Privacy Policy


    We may update this policy from time to time. Any updates will be published on this page.
    Last updated: [April 2026]